My Spa Guy was created to offer professional service in the Carolinas for any spa, steam shower, hot tub, sauna or recreational good. That is what we specialize in.

Call us at 888-My-Spa-Guy (888-697-7248)

MYSPAGUY

Don't throw your hard earned money away on unprofessional, untrained and improperly equipped spa technicians that don't even have a license.  Our techs have thousands of hours of hands on experience and can typically repair your hot tub or spa in just one trip.

If you just purchased a new or used hot tub / spa and want it brought out by trained technicians that care, contact us at 888-my-spa-guy

We won't make you feel rushed or un-important.
Mention this website and receive 2 free hours of over the phone tech support for your chemical needs with any paid service.  That's right - over $150 of free tech support just for telling us where you heard about us.

If you are purchasing a used spa, we will be happy to come out and inspect the spa for quality and longevity or give free phone advice if you agree to allow us to move it for you. With delivery fees as low as $160 per leg, give us a call. you wont regret it.

We are here in the Carolinas PROVIDING SERVICE for the long haul WITH OUR RELATIONSHIP THROUGH CAROLINA SERVICE GROUP.

CAROLINA_SERVICE_GROUP
Call us today at 888-my-spa-guy or via  EMAIL: service@myspaguy.net  with your name and phone number. If requested, you will be called within an hour by our on call technician. Emails without phone numbers will be ignored. Thanks and our schedule is constantly changing. Please use our online interactive scheduling calendar.

REQUESTING A QUOTE? Please submit photos so we can see what we are dealing with. The fewer surprises we have - the fewer you have for any of the following: Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds

PROVIDING HELP IN ALL OF SOUTH CAROLINA
AND WITHIN 30 MILES OF THE SOUTH CAROLINA BORDER IN THE FOLLOWING STATES:
NORTH CAROLINA, GEORGIA
AND NASHVILLE Tenn.

MAP

Spa Delivery Services
We’ll deliver the spa you ordered or move the spa you currently have…… call us at 888-My-Spa-Guy. All technicians are professionally trained and have specially designed equipment to move and deliver hot tubs safely to any location. Even unique deliveries (deliveries that require a crane) are not unique to us.

Delivery and Set Up
If you recently ordered a hot tub on-line or from a big box retailer and it is sitting in your driveway or in a warehouse. Give us a call ..... We will provide a free estimate to install your spa where you want it. Every phone estimate is approximate; however, exact estimates with a site visit are available for a nominal fee.
Drop Ship Delivery

DO IT YOURSELF:
Are you a do-it-yourselfer
and your new spa just needs to be picked up or taken from a truck bed and delivered to your driveway? Call us - we handle all drop-ship delivery requests.
Spa Moves

MOVE YOUR HOT TUB:
If you currently own a hot tub and you need to have it moved, give us a call. We can move hot tubs anywhere in South Carolina or simply move it from your patio to your deck. All spas are moved by our factory trained professional movers who will handle your hot tub with care and safety. Call us at 888-My-Spa-Guy to get a free phone estimate for moving your hot tub.We maintain just about every part needed to make most repairs and can typically have your tub up and running within one visit. Whether it is a motor, pump, blower, turbo, lighting, filtration, maintenance or other issue you don't want to fool with give us  a call, we are experienced with all major issues of hot tub failure and can even help instruct you on chemical usage. PLEASE VISIT OUR WEBSITE AT www.MySpaGuy.net for additional information regarding our services noted here or visit www.MySpaGuy.Net
or call us at 888-My-Spa-Guy

We are currently scheduling appointments via phone at 888-My-Spa-Guy or online via our interactive website calendar at www.myspaguy.info

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, and Tanning Beds With techs in Charleston, Myrtle Beach, Hilton Head, Greenville and Columbia SC as well as Charlotte NC and Augusta GA, we are available to service Most of South Carolina, North Carolina and Georgia for a discounted Craigslist only service call fee of $99 which covers drive time to your location.

All deliveries include:
1.Uncrating your spa
2. Inspecting it for damage
(If damaged - we will photograph and document to assist with claim.)
3. Installing it in your preferred location        
(Yard, Patio, Balcony, Gazebo, Deck, Indoors, etc.)
4. An explanation oF spas’ operation ... from settings to maintenance
5. Explaining how to properly maintain your hot tub
        (From changing filters to preserving the exterior)
6. fOLLOWUP upon completion to ensure your satisfaction

NO MILEAGE CHARGES in SC

You must advise the tech when scheduling your appointment of the discount or it does not apply.

We are a network of trained technicians devoted to providing high quality professional service.

With techs in every major city in South Carolina- we can help anywhere within 100 miles of the South Carolina Border- use any mapping software to determine distance.

We Maintain current Licenses - Please let us know if you need specific info.

All of our techs maintain certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs.

Licensed master plumbers and electricians are available to assist on complex jobs. We have licensed Pool and Spa Operators for commercial applications.

 

We are currently scheduling appointments via phone or online via our interactive website calender at www.myspaguy.net
Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds With offices in Charleston and Columbia SC as well as Charlotte NC and Augusta GA, we are available to service the Carolinas, for a discounted Craigslist only service call fee of $99 with NO MILEAGE CHARGES. Our standard problem diagnostics is $100 per hour for Level 1 Techs and $50 per hour for Level 2 Techs.

Before you call us, please note the following: If our techs are on your property, you are paying the aforementioned rate - so please do not delay them on reaching the item quickly - so they can accomplish the goal efficiently - keeping your cost down and getting your spa up and running! If you are talking - they can not concentrate on the job. Please explain the problem and let them get to work. Words do not sum up our gratitude for your help on this.

We are a small network of professional technicians with the proper training. In any instance a tech has instant access to technical support from 6 sources with decades and decades of experience. and of course we each have a million dollar insurance policy and a license.

We vow to always keep you informed of the situtation by email, text or phone call - You are assured of high quality professional service. You can sign up for nightly text/email updates if you like or "Change in status" updates via internet or phone are free.


Based in South Carolina- we can help anywhere in South Carolina, asheville SC and Nashville Tenn, as well as Savannah Ga, and Augusta, GA.

We Maintain current certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs. I have a licensed master plumber and electrician to assist on complex jobs. We have licensed LPO/LSO techs for commercial applications.

hOT TUB REPAIRS

with just about every part needed to make most repairs we typically have your tub up and running within one visit. Due to everchanging prices, we may need to order the part to obtain a lower cost - whether it is a motor, pump, blower, turbo, lighting, filtration, maintenance or other issue you don't want to fool with - give us a call, we are experienced with all major issues of hot tub failure. As a safety net, Effective January 1, our techs will contact the manufacturer to confirm readings and defective part replacement requirements prior to swapping a part. If the manufacturers information is different from our troubleshooting guidelines, the manufacturers data will prevail. There will be no additional charge for this service. Furthermore, the tech has the ability to negate inefficient hours. Our primary focus is to solve the issue and earn a referral. If you are not 100% satisfied with your service please visit www.carolinaservicegroup.com and submit a feedback request for immediate action. We want to help with your repair and will even help instruct you on chemical or spa usage.

WANT TO FIX IT YOURSELF?


We offer paid tech support and troubleshooting to those do it yourselfers that are able to operate a test meter and have a basic understanding of plumbing or electricity. You must understand that we will be happy to help and will tell you how to test products and will even ship you the correct parts to fix the issue; however, we can not guarantee the outcome or warranty this work as you (the customer) will be completing it. The fee for this tech support varies based on symptons but is $29.95 to $49.95 and most are completed for the $29.95 rate. With this service - you also get a pro on the phone that will help you through the work and even offer to order the parts for you. What could be easier?

WANT TO MOVE A SPA YOURSELF?


We rent our spa dolly equipment for $100 daily. You can view online videos on operation of the spa dolly system at www.spadolly.com
We place a $2000 hold on your card which is released upon the safe return of the equipment.



HOT TUB LEAKS:

Leaks from the shell around jets typically indicate a weakening of the acrylic and possibly indicate a need for a new hot tub. If that is the case, We are setup with most major manufacturers to obtain you a brand new unit at wholesale pricing. We can also inspect your tub to give you an estimate of value for resale or for insurance purposes. Leaks from lines or fittings are easily repaired but time consuming.

HOT TUB MOVING:

If you want it moved, we can do it with our specialized equipment. Don't trust your prized possession to someone working under the table and without specialized equipment. We have been doing this with a combined experience of 25 years and have the know how to back it up. We will also help you with chemicals on delivery at half of retail as a special thank you for choosing us. Not only that but we even throw in 2 free phone calls for tech support on anything from basic maintenance to chemical issues. That is a $100 value. In this day and age, there are many people out there trying to make a quick buck - who just dont care. Dont risk losing your spa to an unprofessional uncaring person trying to make a quick buck.

POOL TABLE MOVING AND ASSEMBLY

New assemblies typically run $300 based on floor and residence construction. A table relocation is more work and can run from $350 to $500 based on complexity and environment. We are experienced with all forms of pool tables and can be trusted to transport and assemble your table with careful and skilled hands. We only have one crew trained specifically on tables - due to their demand - please allow up to 2 weeks notice prior to service or additional charges may apply (based solely on demand and may not always apply). If you would like a pool table dismantled and placed in another part of your home, we are happy to do that as well. The charge is $200 to take it apart and $250 to re-assemble it. If the felt is in good condition, we typically can reinstall the same felt; however, in some cases, the felt tears at which time we can install new felt at a discounted price of $50 (standard green felt - different colors or weight will cost additional)

SPA INSTALLATION:

With specialized equipment capable of rotating spas vertically or horizontally without damage. We are able to handle up to a 2000 pound spa with dimensions of up to 10'x10' without complications. If at the time of delivery, we determine a crane is necessary, our install team will set the hot tub as close to the delivery point as possible on blocks so the crane operator can finish the delivery. If our personnel are needed to assist in the hookup of the hot tub and filling, testing, cleaning and/or chemical instruction - there may be additional charges incurred based on time. Typically $49 per person per hour plus possible overtime charges after 5pm. We are easy to get along with and want to help. If you have a question based on what you have read here - please do not hesitate to contact us for clarification.

STEAM SHOWER ASSEMBLY:

Our Shower crew has assembled and or installed 100's of showers in custom homes. We are familiar with all shower structures available from the internet, china or Lowes/home depot. We can assemble any of them. Typical cost to assemble a steam shower is $500 and includes up to 10 man hours on site. If you require service on a steam shower, we are happy to help - there will be a $100 service call fee. In which case, additional fees will begin accruing at the rate of $25 to $100 (normally $50 average) per hour per person. We can assist in water seals, electrical issues, plumbing issues etc. We are continuously purchasing spare parts for steam showers and can probably fix your issues in one trip if you provide our tech with sufficient information when scheduling your service call. Our Steam Shower team will always consist of one licensed tech (level 1) and one journeyman(Level 2 Tech). Said team is authorized to do plumbing other

 

than listed herein; however, you should always ask for a quote prior to any work being completed - if we quote it - we complete it for that quote!

TANNING BEDS

We keep parts for tanning beds due to most items being interchangeable. We are registered for radiation servicing by 3 manufacturers to provide service and repair to tanning apparatus. It typically takes one visit to troubleshoot and ascertain whether the bed is nonfunctional due to ballasts, lamps, starters, or other interchangeable items. Special order parts can take up to 2 weeks to obtain - if you would like to have your apparutus up and running faster, please advise a time frame so we can ensure we meet it. (There may be additional charges for expedited service) We can also get you a tanning bed at a discount - if you decide you want to replace your existing one. We work with a local distributor so there will not be a long wait or damages associated with mail order companies plus you still save several hundred to several thousand dollars.

SERVICE CALLS:

We charge $100 to show up anywhere in SC and $125 in GA, NC or Tenn. If the diagnostic is complicated or you desire component rebuilding or individual third party testing - instead of component replacements - additional diagnostic fees may apply(this normally equates to $25 per item). Once we complete our diagnostics - we will supply you with multiple options and separate quotes. At which time, you can decide which option to choose. You are required to pay before the techs leave your property. If you decide to complete the repair yourself - based on us telling you what is wrong, you still have to pay the trip and diagnostics fee. If you plan on paying with a check or credit card you must advise us at time of appt scheduling and make payment at that time or an additional fee of 3% will apply. If paying by credit card, you will be required to pay via our encypted payment processing server. With bank level encryption and certified hacker proof daily inspections - you'r transaction is protected and secure. Don't worry - we guarantee we will arrive within 1 hour of our scheduled appointment or you save 10%! (Re-Scheduling counts)

WARRANTY:

Our company ACCEPTS MOST FORMS OF EXTENDED WARRANTIES AND provides the following Warranties ON REPAIRS:

1) If you a) pay us to troubleshoot the issue; b)purchase the parts thru us; and c) pay us labor to install it , we will warranty the labor on covered parts at 100% for the first 90 days (DAY 1-90) and the Labor deductible will only be $50 for the second 90 days(DAY 91-180). Labor deductible will increase to $100 for the remaining portion of the manufacturer’s warranty of the part - up to 24 months (DAY 181-730). A $25 part exchange processing fee will be charged per manufacturer to swap parts covered under a manufacturers warranty. (This covers costs incurred in a swap. The fee may be higher based on locale or weight of shipped goods.) ($25 is the average cost of each warranty exchange we processed in the past 6 months.)

2) If you purchased the parts somewhere else and want our company to install them, we will do so; however, we did not troubleshoot it and accordingly, do not guarantee your part will work. We will only provide labor at no charge if our company did not install the part correctly and it failed due to said improper installation.

Extended Warranties are available at an affordable price. Just ask the person that schedules your appointments.

We also offer cleaning and maintenance at some of the lowest prices in the industry.

PAYMENT
All forms of Credit Cards accepted online and all checks must be made out to "My Spa Guy". You MUST TELL US if you are going to pay with either of these methods at the time you schedule your appointment or additional fees may be charged up to $5 or 3% depending on what it costs to process your payment through a payment guarantee service.

Never make the payment out to a tech unless you speak with someone at our main branch (888-My-Spa-Guy) or you will still be responsible for paying MySpaGuy.

INSURANCE:

We maintain commercial insurance and auto liability aggregate insurance in addition to ample commercial cargo insurance. Your product is safe with us!

We also buy and sell new demo tubs and used hottubs

PLEASE call us at 888-My-Spa-Guy

YOU MUST AGREE TO additional terms and conditions below IF YOU WANT TO USE OUR SERVICES.

Our Technicians pay is directly linked to your satisfaction;
Which places your satisfaction- their top priority.


Call My Spa Guy so you can appreciate YOUR INVESTMENT

With our advanced state of the art equipment, we can deliver spas anywhere.


LEGAL AGREEMENT AND DISPUTE RESOLUTION PROCESS FOR ALL DISPUTES

By utilizing our services you agree and bind your self to this agreement the same as if you signed your name hereon. In the event of any dispute, claim, question, or disagreement arising from or relating to our services or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules.  If a dispute arises out of or relates to this agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, or some other dispute resolution procedure. Any controversy or claim arising from or relating to this agreement or the breach thereof shall be settled by arbitration administered by the American Arbitration Association under its [applicable] Procedures for Disputes, and judgment on the award rendered by the arbitrator(s) may be entered in any court

  • For the do it yourselfer

    spa dolly rental

    Rent our spa dolly delivery equipment

     

     

    Proudly Serving all of South Carolina with technicians in Charleston Myrtle Beach Columbia, Greenville and Hilton Head South Carolina Affiliates Serving Savannah and Augusta Georgia Nashville, Tennessee and Charlotte, NC 88-My-Spa-Guy We fix all Brands! "Recognized as Consistently dependable in the SouthEast." What good is a Warranty if they won't return calls? MySpaGuy responds to all emails, Text Messages and phone messages wihtin 8 business hours! Over 20 years experience in Hot Tub, Sauna & Spa Repair

    StarStarStarStarStar

    Exceptional

    Quick and Easy to Work With

    Posted by akiracooley on 04/19/2009

    These guys are great! I called on Thursday and was in my spa on Friday. David was very knowledgeable, and helpful. The service is good and their prices are very reasonable, so overall, i have no complaints. Thanks guys, I highly recommend you! Thanks, Joe Bush

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